MediRide LLC
Virginia, USA
PRIVACY POLICY
Effective Date: May 1, 2026
Website: www.bookmediride.com
MediRide LLC ("MediRide," "we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.bookmediride.com or use our Non-Emergency Medical Transportation (NEMT) services. Because we handle sensitive health-related information, we take our privacy obligations seriously.
Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
1.1 Personal Information You Provide
When you book a ride, contact us, or interact with our website, you may provide:
• Full name
• Home address, pickup location, and destination
• Phone number and email address
• Medical facility name, appointment date/time, and appointment type
• Mobility or accessibility needs (e.g., wheelchair requirements, ambulatory assistance)
• Emergency contact information
• Payment information (processed securely through Squarespace Payments)
1.2 Health-Related Information
Because we provide NEMT services, we may collect limited health-related information necessary to transport you safely and appropriately. This may include your mobility status, medical conditions relevant to transportation needs, or information about the type of medical appointment you are attending. We collect only what is necessary to provide safe, appropriate transportation.
1.3 Information Collected Automatically
When you visit our website, we and our service providers (including Squarespace) may automatically collect:
• IP address and general geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and links clicked
• Referring website or source
• Cookies and similar tracking technologies
1.4 Payment Information
Payment processing on our website is handled by Squarespace Payments. We do not store your full credit card or debit card numbers on our servers. Payment data is collected, processed, and stored by Squarespace Payments in accordance with their privacy policy and PCI DSS standards. For more information, please review Squarespace's Privacy Policy at squarespace.com.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To schedule, confirm, and coordinate your transportation services
• To communicate with you about your rides, including confirmations, reminders, and updates
• To process payments and send receipts
• To ensure the safety and appropriateness of transportation for your specific needs
• To respond to your inquiries and provide customer support
• To improve our website, services, and operational efficiency
• To comply with applicable laws, regulations, and legal obligations in the Commonwealth of Virginia
• To establish, exercise, or defend legal claims
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
3.1 Service Providers
We may share information with trusted third-party vendors who assist us in operating our business, including Squarespace (website hosting and payment processing), scheduling and routing tools, and communication service providers. These vendors are bound by confidentiality agreements and are permitted to use your information only as necessary to perform services on our behalf.
3.2 Healthcare Facilities and Partners
If MediRide LLC has a partnership or contract with a healthcare facility, clinic, or doctor's office, we may share your pickup/drop-off details and appointment information with that facility for coordination purposes. We will only share what is necessary for your safe and timely transport.
3.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of MediRide, our clients, or the public.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership.
4. Health Information and HIPAA
MediRide LLC operates as a private-pay NEMT provider. We are not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) in most circumstances. However, we are committed to treating all health-related information you share with us as strictly confidential. We will not disclose your health-related information to any third party without your consent, except as described in this Privacy Policy or as required by law.
If you have specific questions about how we handle health information, please contact us directly.
5. Cookies and Tracking Technologies
Our website, hosted on Squarespace, uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Squarespace may use cookies and analytics tools for their platform's operation and analytics. For details, please review Squarespace's Cookie Policy.
6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is secured through Squarespace Payments using industry-standard encryption and PCI DSS compliance.
However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
You have the following rights with respect to your personal information:
• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to applicable legal obligations.
• Opt-Out of Marketing: If we send you marketing communications, you may opt out at any time by following the unsubscribe link or contacting us directly.
To exercise any of these rights, please contact us at contact@bookmediride.com.
9. Children's Privacy
Our services are not directed to anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from someone under 18, please contact us immediately and we will take steps to delete that information.
We may transport minors as passengers when accompanied by a parent, guardian, or authorized adult. In such cases, we collect information about the accompanying adult, not the minor, for scheduling purposes.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this document and post the updated policy on our website. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
MediRide LLC
Phone: 571-686-8264
Email: contact@bookmediride.com
© Copyright 2026, MediRide LLC. All Rights Reserved.